Working Group Objective:
To establish a system for APUG members and their suppliers to carry out a 360-degree performance feedback.

Benefits:
Promotes dialogue and understanding the other company’s view of your performance.
Highlights strengths and weaknesses to identify where improvements or further support may be required.
Builds improved relationships between buyers and suppliers and supports continuous improvement.
Helps to meet the customer satisfaction monitoring, and continual improvement aspects of the ISO 9001:2000 standard.

Status:
A two way performance feedback process has been developed and is in use, supported by an on-line system for the collection and agreement of performance data between buyers and their suppliers. The model assesses

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